Help Center

Frequently Asked Questions

Everything you need to know about playing at dreamjili — from signing up and depositing via GCash to withdrawing your winnings and staying safe. Can't find your answer? Our 24/7 support team is always ready to help.

Quick Help

What Do You Need Help With?

Registration
Deposits
Withdrawals
Bonuses
Games
Security
Registration & Account

Getting Started at dreamjili

Creating a dreamjili account is quick and straightforward. Click the dreamjili Login link in the navigation menu and look for the registration option. You will need to provide a valid email address, create a secure password, and enter your basic personal details including your full name and date of birth. You must be at least 21 years old to register, in accordance with PAGCOR regulations. Once you submit your registration, you will receive a verification email — click the link inside to activate your account and you are good to go.

The minimum age to play at dreamjili is 21 years old. This is a strict legal requirement under PAGCOR regulations governing online gaming in the Philippines. dreamjili enforces this through identity verification (KYC) — all players must submit a valid government-issued Philippine ID before they can make deposits or withdrawals. Accounts found to belong to individuals under 21 will be immediately suspended.

dreamjili accepts the following Philippine government-issued IDs for KYC verification:
  • Philippine Passport
  • SSS ID or UMID Card
  • PhilHealth ID
  • Driver's License (LTO)
  • Voter's ID
  • Postal ID
  • Philippine National ID (PhilSys)
You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours on business days.

No. dreamjili strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function on the dreamjili Login page or contact our support team.

Go to the dreamjili Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our 24/7 support team at [email protected].
Deposits

Funding Your dreamjili Account

dreamjili supports a wide range of payment methods popular with Filipino players:
  • E-wallets: GCash, PayMaya (Maya)
  • Online banking: BPI, BDO, Metrobank, UnionBank
  • Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
  • Cryptocurrency: Selected digital currencies (subject to availability)
All transactions are processed in Philippine Peso (PHP / ₱).

The minimum deposit at dreamjili is ₱100 for most payment methods including GCash and PayMaya. This low entry point makes dreamjili accessible to players across the Philippines — whether you are in Metro Manila, Cebu, Davao, or anywhere else in the country. Maximum deposit limits vary by payment method and account verification level.

Deposits via GCash and PayMaya are typically credited to your dreamjili account instantly or within a few minutes. Online banking transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. Over-the-counter deposits may take up to 2 hours after payment confirmation. If your deposit has not reflected after the expected timeframe, contact our support team with your transaction reference number.

dreamjili does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside dreamjili's control.
Withdrawals

Cashing Out Your Winnings

Log in to your dreamjili account and navigate to the Cashier or Wallet section. Select "Withdraw," choose your preferred withdrawal method, enter the amount, and confirm. Your withdrawal will be processed to the same payment method you used to deposit, where possible. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process cashouts.

Withdrawal processing times at dreamjili are as follows:
  • GCash / PayMaya: Within 1–3 hours after approval
  • BPI / BDO / Metrobank: 1–3 business days
  • UnionBank: Same day to next business day
Withdrawals are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional security checks. Requests submitted on weekends or Philippine public holidays may be processed on the next business day.

The minimum withdrawal amount at dreamjili is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification steps for security purposes. If you have questions about a specific withdrawal amount, contact our support team.
Bonuses & Promotions

Making the Most of dreamjili Rewards

dreamjili offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a certain number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus funds a specified number of times before the winnings become withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in wagers before you can cash out. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Yes! dreamjili regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on selected slot games, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Log in to your dreamjili account and check the Promotions section to see what's currently available.
Games

Playing at dreamjili Casino

dreamjili offers a wide selection of games to suit every type of player:
  • Slots: Hundreds of video slots, classic slots, and jackpot slots from top providers
  • Bingo: Filipino-style bingo rooms with multiple game variants and chat features
  • Playtech Live: Live dealer games including baccarat, roulette, blackjack, and game shows streamed in real time
  • Big Hammer: Exciting specialty games with unique mechanics
  • Table Games: RNG-based versions of classic casino table games
New games are added regularly, so there is always something fresh to try at dreamjili.

Absolutely. dreamjili is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and works smoothly on popular Philippine smartphones. For the best experience, use a stable internet connection, whether on WiFi or a reliable mobile data connection.

Yes. All games at dreamjili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are reputable international suppliers whose products are independently tested and certified. Live dealer games are streamed from professional studios with real dealers, adding an extra layer of transparency to the gaming experience.
Security & Responsible Gaming

Staying Safe at dreamjili

dreamjili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ two-factor authentication (2FA) for account logins, and our systems are monitored 24/7 for suspicious activity. For more details, see our Privacy Policy.

dreamjili is committed to player wellbeing. We offer the following responsible gaming tools accessible from your account settings:
  • Deposit limits — daily, weekly, or monthly caps
  • Loss limits — cap total losses per period
  • Session time reminders — get notified after a set play duration
  • Cooling-off period — temporarily suspend your account
  • Self-exclusion — permanently or indefinitely close your account
For full details, visit our Responsible Gaming page.

To self-exclude, log in to your dreamjili account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion" and select your preferred duration (minimum 6 months, or permanent). Your account will be closed immediately and you will not be able to register a new account during the exclusion period. You can also request self-exclusion by contacting our support team directly at [email protected].
Still Have Questions? Our 24/7 support team is available to help with any issue not covered here. Reach us at [email protected] or use the live chat feature inside your dreamjili account. We typically respond within minutes.
Jump To
24/7 Support

Can't find your answer? Our Filipino support team is available around the clock to help you.

Play Responsibly

Gaming should always be fun. If you feel it's becoming a problem, use our self-exclusion tools or reach out for help.

Learn about Responsible Gaming →
Ready to Play?

Join Thousands of Filipino Players at dreamjili

Now that your questions are answered, it's time to experience dreamjili for yourself. Fast deposits via GCash, hundreds of games, and 24/7 Filipino support. Must be 21 or older to play.

Login to dreamjili Explore Games
21+ Only — Play Responsibly